Mobile Service Requests & Work Orders

Improve Employee Experience and Service Levels with a Single Interface for Work Orders and IT Requests

CrowdComfort enables employees, facilities, and IT teams to collaborate to create safe, healthy and productive workplace and learning environments. Integrated with core systems to improve service levels of facilities and IT services with better real-time data.

95%

Average Occupant Satisfaction Rating

10+

Integrations with popular IT and Work Order Systems

83%

Reduction in Response Time

$1.00

Per Square Foot in Administrative Savings

CrowdComfort Mobile Work Order & IT Management

Features & Functionality

Our patented geolocated mobile apps for occupants and your facilities team can help provide an exceptional occupant experience while also greatly improving the efficiency of your facilities management and IT operations.

Unified Request Interface

Every Type of Work Order or IT Request in a Single Easy-to-Use Interface

Goodbye email and phone numbers for work order and IT requests that have to be routed to the right teams. The CrowdComfort Mobile App enables occupants to easily submit IT/AV, maintenance, health & safety, cleaning and amenities requests from a single, easy to use platform that encourages them to submit requests.

  • Improved data with each request including exact location, images, request type and description
  • Auto-routing of requests to appropriate system and/or team for quick response
  • Reduction of duplicate work orders through location-based crowdsourcing of requests

Integration with Core Systems

Bi-Directional Integrations with CMMS and IT Systems

CrowdComfort acts as the request platform for your occupants, bringing together all requests into a single view for easy submission. With each request submitted, our integrations supply rich, complete data on the request to the appropriate work order management and IT systems.

  • Pre-built integrations with ServiceNow for IT requests
  • Integrations with popular CMMS and IWMS tools both through the Service Request and Cleaning Maps solutions
  • SSO and Enterprise Security support to make it easy for occupants to submit requests

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Better Communication and Satisfaction

Enhanced Communication Between Employees and Facilities that Improves Employee Satisfaction Scores

The biggest factor in employee satisfaction with facilities services is initial response time. With 1:1 messaging baked into CrowdComfort, your facilities team can easily update employees with each new status of their service request while automatically capturing satisfaction scores with each request.

  • Reduction of duplicate work orders through location-based crowdsourcing of requests
  • High occupant satisfaction ratings for facilities and IT services with app deployed
  • Reduced response and resolution times to facilities and IT requests

Data-Driven Facilities Operations

Real-time Dashboards for Improved Decision Making

At CrowdComfort, we partner with Operations Leaders to help them build sustainable, data-driven operations strategies that provide exceptional spaces for learning and work and annual budget savings.

Enhance the Employee Experience with Better Services

With more occupant participation in submitting work orders through features like Single Sign On (SSO), the facilities team can focus less on “walking the floor” to identify issues and focus more on resolving them faster.

Improve Response and Resolution Times on Services

With better data on location, type and images for an issue, your teams have the information they need to resolve work orders and tickets more quickly.

Identify Preventative Maintenance Opportunities

Use real-time heat maps to understand the work order types that happen most across each building and floor to quickly identify future maintenance issues.

Better data in your core IT and Work Order systems

Enrich your work order and IT data with images, category types and pinpoint location through our bi-directional integration.